Workload Capacity Management Process Re-engineered

The Problem

Every company wrestles with limited resources to meet revenue goals and bottom line results.

Often, it is the most enthusiastic or the most influential advocates that are rewarded with resources, although they may not represent the greatest needs of the organization.

This company decided that a more objective method of resource allocation would make it more successful.

The Solution

Carolyn Picciotti let the team to:

• Develop a process to award resources to those projects that best met the company's overall goals

• Evaluate all initiated and planned efforts, according to the new guidelines

• Compare current resource capabilities and capacities with current demands in key functional areas, such as IT, project managers, client managers, and operations

• Review project status and staff capacities periodically and made adjustments, when needed

The Result

• Resources were allocated only to critical projects and assignments

• Maximum benefit was achieved with the company's limited resources

• Company's goals were met more consistently

Next Process