Established Project Roles and Responsibilities

Mid-size Testing Company


The Problem

Formal and informal projects are commonly used to accomplish large and small deliverables.

This approach can become costly and ineffective when expectations and communications among project team members are not clear.

For this company:
  • Its was not clear when a project team should be formed
  • Quality and timing of hand-offs between departments was uneven
  • Quality of the final project output was suffering
  • Deadlines were missed
  • Employee frustrations were escalating

The Solution

Carolyn Picciotti formed and led the multi-functional team:
  • Team members defined problems and desired outcomes
  • Hand-offs between departments were highlighted
  • Departments providing hand-offs committed to improvements in their processes and deliverables

The Result

  • Significantly improved quality and timeliness for large and small projects was immediately evident
  • Greater appreciation for the work of other areas of the company resulted, with a shared interest in overall success, well beyond department lines
  • Project was completed on time and within budget



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