Client Regulatory Processes Streamlined

The Problem

Service levels ultimately define the success of companies.

This outsourcing company contracted with State regulatory agencies to assume responsibility for routine licensing activities.

The company needed to be in compliance with the State’s regulations but recognized that there often were inconsistencies and inefficiencies in State processes that jeopardized its ability to be in compliance and reduced services levels to constituents.

The Solution

Carolyn Picciotti led the team to:

• Review State regulations for licensure, associated processes, and pending legislation

• Identify discrepancies which would affect the company's ability to be in compliance

• Identify processing efficiencies which would improve service to State constituents
  

• Negotiate and reach agreement with State regulators for changes, which would directly benefit both regulators and their constituents

• Draft revised regulations and legislation for review and approval

The Result

• Turnaround time for license renewals was reduced by 75%, significantly improving service to State constituents
  

• Company was in compliance with all regulations

• Company made the State looked great to its voting public

Next Process